FAQ's FOR TEACHERS & PARENTS

If you have questions, we have answers.

YOUR QUESTIONS ANSWERED

Registration

How much does camp cost?


We believe that every child should have the opportunity to experience camp, and partner with schools to make this a reality by offering rates that are comparable to (or better than) other overnight outdoor education camps. Our Program Rates vary depending on your school's date of attendance and program selections, so be sure to check out our program page for more information.




What grade levels does your camp serve?


5th-8th grade. For schools bringing 5th-6th grade students, we offer CODES, our Outdoor Science School, designed to bring textbooks to life in our unique mountian setting. For schools bringing 7th-8th grade students, we offer our Leadership Program, designed to challenge and broaden students' definitions of leadership and community. Leadership Camp is only available during our Fall season (Sept-Dec).




How many students can your camp accomodate?


Mile High Pines can accomodate a maximum of 140 students, however there are restrictions and minimum requirements based on the season in which your school would like to attend, in addition to COVID-19 restrictions which has reduced this number. When making a reservation, we will ask for a projected student attendance range (e.g. 25-45 students) to allow flexibility in the number of students that will attend camp. If you're looking to reserve camp dates in our Fall season (Sept-Dec), the allowed group size is 25-80 students. Schools that meet this criteria will have first pick of available Fall dates. Alternately, if you'd like camp dates in our Spring season (Jan-May) group size requirements increase to 80-140 students. Schools that meet this criteria will have first pick of available Spring dates. We are flexible with our group size requirements and want to work with you to find the best dates for your school, so don't hesitate to inquire about your ideal dates even if your group size does not meet the above requirements.




Are financial aid, scholarships, or discounts available?


Yes!* It goes without saying that camp is very near and dear to our hearts; we value the once in a lifetime opportunity that it can be for students. So, as with all good things, we love to share camp with as many people as possible by making it affordable. Fall Discount: Reservations made for dates in our Fall season (Sept-Dec) receive a 10% discount. Referral Discount: When you recommend the CODES program to another school that results in a reservation, you BOTH receive a 10% discount (up to $1,000). Remember to mention your referral at the time of reservation. CODES Grant: Schools with a student population, of 80% or more, that is eligible for Free and Reduced Meals can apply for the CODES Grant and may be awarded a scholarship (up to $1,000). *Only one (1) rate reduction may be applied per group.




When are payments due?


Due dates for Fall (Sept-Dec) camp dates: Signed Contract, May 31st 10% Advanced Deposit, May 31st 25% Advanced Deposit, 30 days prior to arrival Final Balance, on arrival Due dates for Spring (Jan-May) camp dates: Signed Contract, Sept 1st 10% Advanced Deposit, Sept 1st 25% Advanced Deposit, 90 days prior to arrival Final Balance, on arrival Please contact us in the event that an extension is needed, we are more than happy to make accommodations for schools on a case-by-case basis.




We're having a PTA/informational meeting to tell parents about camp, can you come?


Yes, if this is your school's first or second year attending camp, we'd be happy to attend your PTA meeting to give a short presentation and answer questions about camp. Call or email us to set up a date and time.




Is zipline included in our reservation?


No, our zipline is a separate Adventure activity that must be reserved by a school no later than one (1) month in advance of camp dates; it is an additional expense. For the safety of students, it is understood that inclement weather may delay, change, or cancel activities including zipline. A full refund for any added program activities will be returned in the event of cancellation due to weather. For those schools that elect to use our zipline it's operated during Rec Time (one Rec Time = 1hr). Cost: $100 per hour





Program

What are the facilities like at Mile High Pines?


Mile High Pines has been in operation since 1945! Over the last 75 years we have continued to update and modernize our facilities from building completely new structures like our Activities & Recreation Center (the ARC), to small changes like adding in-cabin restrooms.

We have three (3) campuses on grounds: Upper Pines, Lower Pines, and Tautona that are used in conjunction and independently of one another depending on schools’ needs. Our camp has several meeting & general assembly rooms, many with fireplaces for a homey feel. Meals are served, in our centrally located Dining Hall, by a talented Kitchen Team of chefs and assistants, and our student cabins are furnished with bunk beds, heat, and attached restrooms.

Camp activities vary depending on the programming deemed appropriate by the school or due to weather conditions. There are a number of activities on-site for guests like basketball and volleyball, Gaga Ball, rock wall, zipline, turf games, amphitheaters with fire pits, archery, etc. Our camp is also within walking distance of Jenks Lake and Frog Creek if you’re looking for a waterfront retreat.




How will students be supervised and by whom?


Most of the daily student supervision will be performed by our Cabin Leaders or school-provided Chaperones. These individuals will stay in student cabins, lead students from activity to activity, and supervise them throughout the day.
If your school has opted to use school-provided Chaperones, the school is responsible for selecting, screening, and training those individuals regarding their responsibilities and expectations at camp, prior to arrival.
On the other hand, if your school elects to use CODES-provided Cabin Leaders, you can rest assured that all staff receive extensive training such as CamperProtect (child abuse & neglect training), First Aid & CPR certification, Wilderness First Aid certification, and have been fully background checked prior to employment. All of our Cabin Leaders are college-aged or older and teach in-cabin lessons on how to build good character, integrity, humility, self-worth, and the dangers of gossip.




What does the daily schedule look like?


Students will participate in a variety of activities that are an equal mix of school curriculum and camp fun! Classes will immerse students in the great outdoors as they hike through the San Bernardino National Forest (on well-established trails), while camp favorite activities like skit night and campfire night will have students wishing they could come back year after year.
Check out or 4-Day Schedule.




Where do teachers stay?


Teachers, school administrators, and Aides* stay in one of our VIP cabins, either Summit Lodge or Shepherd's Rest.

Summit Lodge has 5 separate bedrooms with private bathrooms, a common room, and a shared kitchenette. Bed linens, towels, complimentary toiletries, and WiFi are provided.

Shepherd's Rest is a studio style cabin with a full bathroom, kitchenette and two separate beds. Bed linens, towels, complimentary toiletries, and WiFi are provided.

*Aides that are assisting a student who needs help getting dressed or using the restroom are required to sleep in student cabins.




Where do students stay?


Students stay in cabins that are rustic, yet cozy. Each of our nine (9) cabins is carpeted, heated, and equipped with an attached bathroom providing students with easy access to private showers and toilets. Pine bunk beds provide students with a comfortable night's sleep, so don't forget your bedding!

Cabin capacity ranges from 16-22 students, and all assignments are made by the school's camp liaison. Cabins are not co-ed, boys and girls are separate.




Should students bring money to camp?


No. We do not have a camp canteen, snack bar, or physical camp store, so there is no need to bring money to camp and doing so presents the risk of losing it.




What should I pack for camp?


Our camp is located at 6,700ft in elevation, which means that we get all four (4) seasons, so make sure to check out our Packing List! Cold weather typically lasts from November-April, with warmer months being May, September, and October.





Health & Safety

What about special dietary needs or food allergies?


Our Food Service Team serves homestyle, kid-friendly meals that most students will be familiar with. Meals are served cafeteria-style which allows us to offer each item separately, and allows students to say “yes” or “no” to each. Students should not bring snacks to camp unless a medical condition or dietary restriction requires it; snacks will be confiscated and returned to students on Departure Day. This includes gum; gum is not allowed at camp.

We are a nut-aware facility—we do not serve food that explicitly contains nuts, however we do serve food that “may contain” nuts or has been “manufactured in a facility that also processes nuts”.

Vegetarians, Vegans, Gluten-free & Other Dietary Restrictions:

Parents, please notify your child’s camp liaison (not camp directly) no later than one (1) month before camp dates, if your child has any dietary restrictions or food allergies. This will allow us time to make menu adjustments or to coordinate your role in accommodating your child’s needs when necessary.

In special cases, such as students with two (2) or more dietary restrictions, parents may be asked to supplement their child’s menu by sending snacks, or even entire meals, to camp with their child. Feel free to contact us and ask for a menu ahead of time if you are concerned that your child may need to bring menu supplements. Typically, we can accommodate gluten-free and lactose intolerant diets as well as strawberry, seafood, or moderate nut allergies. However, soy-free, vegan, severe nut allergies, and combination allergies are more difficult, and will require meal and snack replacements from parents.




What if a student requires an Aide at school? Who will help him/her at camp?


If a student requires an Aide at school, he/she will require an Aide at camp as well. It is the school's or district's responsibility to provide an Aide that has been vetterd, screened, and trained to assist the student. Additionally, if a student requires assistance with tasks such as getting dressed or using the restroom, the assigned Aide must be the same gender as the student, and will be required to sleep in the same cabin as the student.




What about students with special needs? Is your campus handicap accessible?


We welcome ALL students who desire to attend camp! Whether a student has special needs, behavior sensitivities, or a handicap all students will be included, cared for, and challenged alongside of their peers.

Camp staff is excellent at adapting curriculum and activities to meet the needs of students who may need additional assistance or attention. Additionally, our main road through camp is paved and 90% of our program buildings are handicap accessible. If your school will be participating in the Lake Hike, there is vehicle access to this location, and we encourage those with mobility concerns to drive.

All other trails, are unpaved, ungraded dirt paths (US Forest Service regulation) which will require an electric wheelchair. If a student does not have access to such equipment, camp owns an Action Trackchair (all-terrain power wheelchair) that is available for use.

Remember, that for those students who require an Aide at school, we require that an Aide also attend camp to assist them.




What is the student to adult ratio?


School group size varies significantly from week to week, and so we aim to have enough staff to account for these fluctuations appropriately.

In cabins, our ratio is 15:1, while out on trails ratios often decrease to 10:1.




How old are camp staff? What are their qualifications?


All staff must be 18 years old or more, but typically average between 21-27 years old. At least one (1) year of childcare or youth experience is required for all staff.

Most Naturalists either possess or are working towards the completion of an undergraduate degree in the field of biological or life sciences and have six (6) months or more of relevant teaching experience.

Staff undergo an extensive training period including CamperProtect which is a child abuse and neglect program, must be certified in either First Aid & CPR or Wilderness First Aid, and are background checked across state and nationwide databases (including the National Sex Offender Registry).




Should medication be sent to camp? Who will make sure students receive it?


Medication that a student needs routinely, in an emergency (e.g. EpiPen, inhaler), or for recovery from an injury or illness (e.g. antibiotics, prescription pain medication) should be sent to camp.

Conversely, the following should not be sent: 1. Vitamins, PediaSure or similar dietary supplements (Doctor's note is required) 2. Essential oils 3. Over-the-counter, generic pain reliever (we have this on-site) 4. Allergy medicaiton for students who rarely have seasonal allergies (unless it's needed daily or for a severe allergy) 5. Medication intended for adults (Doctor's note is required) 6. Medication that the student has never tried at home 7. Medication that is not being used for the intended, labeled purpose (i.e. using Benadryl as a sleep aid)

All student medications (including ointments) and health concerns must be listed on the camp Medical Form provided by your school camp liaison.

Medications are securely stored in our Medical Monitor Station (HQ) and dispensed by our certified Medical Monitor team members when students are in camp, or by our Naturalists when out on trails. All of our medical staff live onsite and are available 24/7.





Policies & Procedures

What if our school needs to cancel? What is your policy?


By signing your contract, your school is agreeing to the following:
In the event of a cancellation, regardless of advance notification, the school will forfeit its 10% Advanced Deposit amount. Additionally, the school agrees that it is “obligated to meet the full Minimum Guarantee amount of its contract”. This amount is the product of the minimum projected student attendance number multiplied by the cost of attendance per student.
A request for a full or partial refund must be submitted in writing 120 days prior to the reserved date, and must be done by the person who signed the contract.




Are phones allowed at camp? Can I call my child or have them call me?


Cell phones and other electronics more advanced than a calculator are not allowed at camp, this includes smartwatches. We view camp as a wonderful opportunity for kids to unplug, reset, and restore their bodies and minds as they explore and engage with the great outdoors!

It is our experience that when a student is allowed to call home, particularly in the case of homesickness, the problem worsens and more often than not results in early dismissal from camp. Calls to or from home can distract students and will pull them out of their activities. We strongly believe that we have a valuable experience to offer and that to cut a student’s week short is robbing them of that opportunity.

What should you do instead? Send mail! To ensure that it arrives on time, either send mail a week prior to your child’s camp dates or send it up with teachers on Arrival Day. Teachers will deliver mail to students daily. If you would like a particular item distributed on a specific date, indicate this on the item (e.g. Give to John on Tuesday). Our mailing address:
CODES at Mile High Pines
ATTN: Student’s Name, School
PO Box 397
Angelus Oaks, Ca 92305

In the event of a family emergency, call your camp liaison directly or the camp office directly to with your child or to arrange a pick-up (909) 794-2824 x102.




Can I visit the camp?


Yes, if you are a school administrator or teacher that would like to visit camp while your school is on grounds, please notify CODES Admin at least one (1) week in advance of the date and time you expect to be on grounds.*

For all other guests that wish to visit camp, please call our office at least one (1) day in advance to set up a tour appointment. Keep in mind, that if a school or group is on-grounds, tours may not be available.

We take the safety of our guests and staff very seriously, and will not allow visitors on grounds without advanced notice. *Dependent on restrictions and compliance with COVID-19 regulations for camps, this practice may be altered, restricted, or eliminated without notice.




Can parents attend camp?


The short answer is no, but there are exceptions.
If a school or district is absolutely unable to provide an Aide for a student that requires one (all students that require an Aide at school, must have an Aide at camp), a parent may attend camp to fill this role as an 1-on-1 Aide for his/her child.
If the school has opted to provide its own Chaperones instead of using Mile High Pines’ wonderful Cabin Leaders, a parent may be selected to attend camp in this capacity. Chaperones must be screened, vetted, and trained by the school regarding what will be expected of them here at camp. Chaperones will supervise small and large groups of students 24/7 while at camp, they will also sleep in student cabins.




What is the disciplinary system like?


At camp, as in life, there are rules in place to create an atmosphere of safety, equality, and fun for all. In essence, camp is school. Therefore, what is prohibited at school is prohibited at camp.

CODES uses a 5-Step System for redirecting and disciplining inappropriate/unacceptable behavior while adhering to our core responsibility of being patient, encouraging, and gracious with every student.

The 5-Step System: 1. Give a clear verbal warning. ("John, you know that we do not throw rocks. This is your first warning.") 2. If the behavior persists, the student has earned a 5 min Time Out (TO). 3. If the behavior persists, the TO increases to 10 min. 4. If the behavior persists, the TO increases to 15 min. 5. If the behavior persists, after a student has grossed a 15 min TO, teachers will be consulted and a decision will be made about further action resulting in a call home, dismissal from camp, and/or consequences at school.

The following violations are grounds for immediate dismissal: 1. Fighting or stealing 2. Any activity that is inherently dangerous to self or others 3. Outright defiance 4. Intentionally destroying property 5. Cabin raiding, pranks, or bullying 6. Unauthorized leaving of cabins or entering cabins of the opposite gender 7. Other behaviors at the discretion of the CODES Admin in conjuction with teachers

We do not like to send students home, and have found that those students who struggle behaviorally in school often benefit the most from camp as they learn to exercise teamwork, patience, respect, and camaraderie. We will never send a student home without consulting teachers first.




What if a student is sent home due to illness or misbehavior? Do we get a refund?


No. By attending camp, you are agreeing to uphold camp policies regarding the safeguarding of all guests and staff on the basis of health and behavior. CODES has the right to dimiss any person if breaches of policy are determined, and no refund, either in part or in full, will be issued.

You may consider inquiring about a refund with your school or district as they might have different policies regarding trip refunds.




Will you post photos of schools and students at camp?


No. It is the school's responsibility to communicate with and update parents throughout the entire process of camp, including the week of. Many schools opt to use photo sharing portals to upload photos of their students at camp. Be sure to get this information from your child's teachers prior to camp, so you can check in and keep up with all that your child is doing at camp.




Oh no, an item got left behind! Do you have a Lost & Found?


Yes. Items that have been left behind after a school has departed will be turned in to our Lost & Found collection. If an item is not claimed within three (3) months after the school's camp dates, it is donated to either our CODES Closet (a collection of camp necessities that students may borrow if they forgot to bring something to camp) or our local charity. Call our office if you believe and item was left behind.




What if there's an emergency?


In the event of a medical emergency, natural disaster, or catastrophic event:

The nearest hospitals are Bear Valley Community Hospital (34min away), and Redlands Community Hospital (48min away).

EMS services will come from the Big Bear Fire Department (28min away).

Firefighting services will come from Angelus Oaks Fire Station (17min away).




What if I need to get in contact with camp staff?


If you are a parent planning to send your child to camp, and would like more information about what that means, we ask that you contact your school's camp liaison for assistance. They will be able to share additional information and resources which they have received from our office.

If you are the camp liaison and need additional information or to contact CODES Admin, feel free to call or email us.




What's the weather like?


When it comes to the weather, the best way to prepare for your camp trip is to check the weather in Big Bear.





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CONTACT US

(909) 794-2824 x102

codes@milehighpines.com

42739 State Hwy 38

PO Box 397

Angelus Oaks, CA 92305

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